Artificial Intelligence (AI) conjures up our worst science fiction fears. In higher education, these fears have led to the predictable Cassandra-like cries that AI will end higher education itself.
But the sole focus on institutions and faculty is misguided. We need, instead, to focus attention on our students and mission and ask ourselves how can AI help us better serve them.
I am not advocating a blind neoliberal faith in technology, as Reid Hoffman (a member of the original PayPal mafia and founder of LinkedIn) has. Hoffman said he is “beating the positive drum very loudly” for AI because he sees it filling a need to assist in many routine human activities, like a friendly J.A.R.V.I.S. (Just A Rather Very Intelligent System—Tony Stark’s AI butler in the Iron Man movies.)